Faq

Ordering Process

How do I place an order?

To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.

Can I modify or cancel my order after placing it?

You can modify or cancel your order only if it has not yet been processed. Please contact our customer service immediately for assistance.

Payment Methods

What payment methods do you accept?

We accept various payment methods including all major credit cards, PayPal, and other secure online payment systems.

Is it safe to use my credit card on your site?

Absolutely. We use advanced encryption technology to ensure that all transactions are secure and your personal information is protected.

Shipping Information

What are your shipping options?

We offer several shipping options including standard, expedited, and express shipping. Please refer to our Shipping Policy for more details on delivery times and costs.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location.

Returns & Exchanges

What is your return policy?

You may return most new, unopened items sold and fulfilled by PencilOrbit within 30 days of delivery for a full refund. Some exceptions apply. See our Returns Policy for more information.

How do I exchange an item?

To exchange an item, please return the original item and place a new order for the desired product. Refunds will be processed upon receipt of the returned item.