Shipping policy
At PencilOrbit, we strive to ensure your orders are delivered promptly and efficiently. Below is our Shipping Policy:
- Order Processing Time: Orders are processed within 1-2 business days. Orders placed after 2 PM or on weekends will be processed the next business day.
- Shipping Methods: We offer Standard and Express shipping options. Delivery times vary by location and shipping method selected.
- Shipping Rates: Shipping costs are calculated based on the weight of the order and the shipping destination. Free shipping is available for orders over $50.
- Delivery Times: Standard shipping typically takes 5-7 business days, while Express shipping takes 2-3 business days. Delivery times may be affected by holidays or unforeseen delays.
- International Shipping: International orders are subject to customs fees and import taxes, which are the responsibility of the customer. Delivery times for international orders vary significantly.
- Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
- Shipping Address: Please ensure your shipping address is accurate. PencilOrbit is not responsible for packages delivered to incorrect addresses provided by the customer.
- Lost or Stolen Packages: If your package is lost or stolen after being marked as delivered, please contact the carrier directly. PencilOrbit is not liable for such occurrences.
For any questions regarding our Shipping Policy, please contact our customer service team at [email protected].